Frequently Asked Questions About Online Therapy

  • Therapy can help you better understand your thoughts, emotions, and patterns — especially if you’ve been feeling anxious, overwhelmed, emotionally exhausted, or stuck in difficult relationships.

    Many people come to therapy because they’re tired of holding everything together, replaying conversations, or feeling like something is “off” even when life looks okay on the outside. Therapy offers a space to slow down, feel supported, and learn new ways to cope, set boundaries, and feel more grounded in yourself.

  • If you’re wondering whether therapy might help, that curiosity alone is often a sign it could.

    You don’t need to be in crisis, have everything figured out, or know exactly what to say. Many people start therapy because they feel overwhelmed, disconnected, stuck in old patterns, or simply tired of carrying things alone.

    Therapy can be a supportive place to sort through what you’re experiencing — at your own pace.

  • That’s completely okay — and very common.

    You don’t need to come into therapy with a clear plan, a polished story, or the “right” words. Many people start therapy feeling unsure, scattered, or worried they won’t know what to say.

    Your therapist will help guide the conversation and meet you where you are. Sometimes therapy starts with talking about what feels heavy, confusing, or hard to explain — and sometimes it starts with simply noticing how you’ve been coping.

    Not knowing what to talk about doesn’t mean therapy won’t work. It often means you’re exactly where you need to be to begin.

  • Yes. We provide online therapy to clients across Chicago and throughout Illinois.

    All sessions are virtual, which means you can attend therapy from the comfort of your home, office, or any private space — as long as you’re physically located in Illinois at the time of your session.

  • Yes. Research shows that online therapy is just as effective as in-person therapy for many concerns, including anxiety, trauma, depression, stress, and relationship issues.

    For many people, virtual therapy actually feels more comfortable and accessible. You don’t have to commute, rush, or sit in a waiting room — which can make it easier to show up consistently and feel at ease during sessions.

  • Your first session is a chance to begin building a connection with your therapist.

    You’ll talk about what brought you to therapy, what’s been feeling hard, and what you’re hoping for — but you’re not expected to share everything at once. Your therapist will focus on helping you feel comfortable, supported, and understood.

    There’s no pressure to perform or “do therapy right.”

  • Most clients meet with their therapist once a week, especially when first starting therapy.

    Over time, the frequency may change based on your needs, goals, and what feels supportive for you. Some people choose to meet bi-weekly, while others continue with weekly sessions for consistency and support.

    There’s no “right” schedule. Your therapist will work with you to find a pace that feels manageable, helpful, and aligned with what you’re working through.

  • There’s no one-size-fits-all timeline for therapy.

    Some people notice small shifts within a few sessions, while deeper healing often takes time — especially when working through anxiety, trauma, or long-standing relationship patterns.

    Therapy isn’t about rushing change. It’s about steady, meaningful progress that feels sustainable for you.

  • We accept several major insurance plans, and coverage can vary depending on your specific policy.

    We’re happy to help verify your benefits before you get started so you know what to expect. We also offer self-pay options for clients who prefer not to use insurance or whose plans are out of network.

    For the most accurate and up-to-date information, we recommend reaching out directly.

  • The cost of therapy depends on whether you’re using insurance or paying out of pocket.

    If you’re using insurance, your cost will depend on your plan’s copay, deductible, or coinsurance. If you’re self-pay, session rates will be discussed transparently before you begin.

    We believe financial clarity is part of feeling safe and supported, and we’ll walk you through your options.

  • No. You do not need to live in Chicago.

    You can work with one of our therapists as long as you are physically located anywhere in Illinois at the time of your session.

  • Getting started is simple.

    You can fill out our contact form or request to get matched with a therapist. From there, we’ll help connect you with a clinician who fits your needs, identity, and goals, and guide you through the next steps.

    You don’t have to know exactly what to say — we’ll meet you where you are.

If you have a question that’s not listed here, we’re happy to help.

Reach out anytime — we’ll take this one step at a time.

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